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Provide a foundation that grows with your ambitions. Coffee IT offers enterprise-grade hosting and support, where security, scalability, and maximum availability are central.
For enterprise organizations, apps, portals, and platforms are the lifelines of business operations. Downtime is not an option and data leaks are unacceptable. Coffee IT acts as your strategic partner in hosting and maintenance. We offer a secure feeling: your data is protected, your infrastructure is proactively managed, and in the event of incidents, an expert team stands ready to safeguard continuity.
Not every application has the same needs. Therefore, Coffee IT offers two clear SLA levels to safeguard the continuity that fits your organization.
Basic SLA:
✔️ Professional support during office hours.
✔️ Response time: 8 hours and resolution time: 16 hours (for priority 1)
✔️ Reachable via: Ticket system
Partner SLA:
✔️ Suitable for: Business-critical platforms with high demands.
✔️ Service window: Broader windows, including weekends & public holidays.
✔️ Response time: 4 hours and resolution time: 8 hours.
✔️ Reachable by telephone + ticket system
Software must work when the user wants it to. Therefore, Coffee IT strives for an availability of 24 hours a day, 7 days a week. Should an incident occur nevertheless, we work according to a tight process with clear priorities. Our Service Desk acts as a central point for all your questions, whereby we always ensure that you stay informed of the progress through transparent communication and telephone accessibility within your service window.
Our approach ensures a 2x greater chance of success. We guide our clients from concept to far after the release. From applications that make aviation a lot more sustainable to smart garden lighting. View the examples of our work below.
No outsourcing, but in-house backend and frontend developers. We maintain apps of all development techniques. In doing so, the user experience is central.
Our app experts look thoroughly at what your app has missed and needs. Specific to each platform, taking into account the different guidelines for Android and iOS. With in-house developers specialized in different languages, we can deliver immediate results for any platform.
When we maintain an app, an extensive research phase is standardly integrated into the process. In short sprints of two weeks, we work on the app development and updating the app.
Coffee IT guarantees a secure, scalable, and stable foundation for your platform by combining technical expertise with strict standards:
✔️Security & Compliance: Hosting within the EEA in accordance with ISO 27001 and NEN 7510, including penetration tests and a strict DTAP policy.
✔️Data & Continuity: Daily backups with integrity checks and real-time monitoring to prevent data loss.
✔️Scalable Growth: A flexible architecture with CDN support that moves along globally with your user numbers.
✔️Proactive Maintenance: Continuous monitoring and immediate security patching to eliminate downtime and vulnerabilities.
Want to know which hosting solution or SLA fits your platform best? Our experts gladly think along with you about a suitable strategy for your organization.
+31 30 737 1093
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