Customer Success manager vacancy
Utrecht | 32-40 hours | Intermediate/Senior
Do you have a good commercial eye? Can you translate the needs of our customers into a concrete plan? Join us as Cuser success manager. Within this position you work on the success of our customers and of Coffee IT.
How we work
Last year we grew to more than 35 team members. From designers to project managers, developers and marketers. Coffee IT has grown into a full-service app development agency. For customers like KLM, In-lite and SocialBlox, we work daily on apps that are used by millions of people. We work from our HQ in Utrecht, but of course you can also work from home for part of the week.
What you will do
As a Customer Success Manager at Coffee IT, you are the first point of contact for new prospects. You are our gatekeeper, only the best prospects will let you through. You make offers and determine the strategy and scope of their project together with our clients. All inbound project requests are assessed and answered by you. Together with our CCO (Fabian) you are in contact with our existing customers and discuss the opportunities you see. With your technical knowledge and communication skills you make every customer a success!
The tools we use
- Atlassian (Jira and Confluence)
- Slack
- Simple
Do you recognize yourself in this?
- You have at least HBO working and thinking level
- You have a good command of the Dutch and English language
- You have a background in tech
- You are stress resistant and flexible
- Experience in a similar position is an advantage
At Coffee IT we have a clear vision: translating complex problems into intuitive solutions. Technology is at our core, but Coffee IT is more than just code. We have the ambition to become the developer for complex custom apps in the Netherlands. With more than 150 leading apps for KLM and Deloitte, for example, we are well on our way to becoming #1.
Coffee IT is a fast-growing and energetic company with a very close-knit team. Within the marketing team there is a lot of room for your own (creative) ideas. The informal character of the team appealed to me right from the start. Due to the rapid growth, there is a lot of room for development and you can easily grow. – Marthijn
Coffee IT is a fast-growing and energetic company with a very close-knit team. Within the marketing team there is a lot of room for your own (creative) ideas. The informal character of the team appealed to me right from the start. Due to the rapid growth, there is a lot of room for development and you can easily grow.
Marthijn – Lead marketer
What you get from us:
- A salary that matches your skillset
- Flat and informal organization
- Weekly activities (not required)
- Good pension scheme
- 25 vacation days
- Growth opportunities
- Hybrid and flexible working hours
- NS business card or mileage allowance
- MacBook Pro
- Training budget
- Budget to set up your home workplace
- Homework allowance
APPLY DIRECTLY!
Did you get excited? Then apply immediately! Fill in this form with a short motivation, your CV and a small portfolio and/or GitHub account. We will contact you as soon as possible.
